Client Testimonials

"We found the software and FMDirect to be first class. The deployment was the quickest and easiest we've ever done. The whole process went extremely smoothly"

"We needed a helpdesk application which was simple to use yet powerful enough to run our retail estate for reactive and planned maintenance. With the FastTrack software from FMDirect, we have achieved this goal with ease. Calls are logged through our central helpdesk in High Wickham but accessible and updated by our regional teams based in UK and Ireland. FMDirect were instrumental in the success of application rollout, providing training to all our teams and tailoring the software in our image and with our data"

I had spent hours scanning the internet for a software package, that will run a facilities and PPM Help Desk for multiple clients and multiple sites, of which most sites are multi-tenanted. I then came across FastTrack PPM from FMDirect.

No pressure sales or constant calling, but an easily downloadable trial database. After trying this I decided this was the software for us. The software was ordered and delivered within 48 hours. I purchased FastTrack PPM for Regent Group Holdings from FMDirect, because after seeing the software work, I believed it would help us reach our automation goals for both our clients and ourselves.

The remote installation went well, and it was straightforward to implement our asset and task data. On our go-live day, we seemed to not have some necessary data on the Call Logging form, but this was quickly sorted out by an FMDirect technician, over the phone in less then 1 hour.

Perhaps I'll have a further update after using the software for a few months."

"We needed an FM software solution which would grow and adapt alongside Anabas, while ensuring we consistently provide service excellence for our clients. With the help of FMDirect, we have fine-tuned FastTrack Help Desk to give automation to a range of system processes, including financial aspects, saving our Helpdesk Advisors time, enabling them to respond to client needs efficiently and effectively."

"The maintenance software from FMDirect has helped me to reach my aim of increasing the performance of the Capio estate; Capio has now become Ramsay Health Care UK."

"With substantial improvements in response time achieved coupled with Contractor on-line access, the Help Desk has extended into an even greater team, handling in excess of 500 calls a day. Providing secure access to both Client and Contractor, has allowed transparency, self-serve reporting and created an environment of success which has, to the delight of our Client, benefited all."

"Having worked with most of the FM based systems on the market, we have found Help Desk to be far superior in terms of features, quality and operation. The fact that we have so much confidence in the system, is the reason why we entrust our most prestigious contracts to its care."