FastTrack Help Desk — Reactive Maintenance Made Easy
Powerful, scaleable tools to automate your maintenance activities. Log reactive jobs in seconds, manage SLAs, and provide faster service delivery across your entire FM operation.
Overview
Automate Your Maintenance Activities
FastTrack Help Desk provides the powerful, scaleable tools you need to automate your maintenance activities. Systems can be started off as standalone or a small group, and scale up to include web-based access for service providers and customers, including self-service access from anywhere.
FastTrack Helpdesk is a competitively priced, fully-featured service management solution. It handles the management of all key processes, including rapid capture and distribution of reactive calls to the appropriate service provider, and automatic allocation of PPM tasks by print or email to internal and external contractors.
Business Benefits
- Add jobs as appointments to your calendar
- Log calls in a matter of seconds
- Centrally manage and issue work orders
- Save costs and reduce the man-hours needed to control your Help Desk
- Provide faster delivery of service and increase customer satisfaction
- Reduce errors throughout the support process
- Maintain control over communications, responsibilities and accountability
- Empower staff and increase levels of satisfaction
- Use powerful reporting functions for better managerial decisions
Key Features
Everything You Need
Rapid Job Logging
Log reactive calls in a matter of seconds. Rapid capture and distribution of reactive calls to the appropriate service provider.
Calendar Integration
Add jobs as appointments to your Outlook calendar. FastTrack FTHD & PPM Outlook integration keeps your diary and job list in sync.
Automatic PPM Allocation
Automatic allocation of PPM tasks by print or email to internal and external contractors — reducing manual effort throughout.
Multi-Platform Access
Available for Windows desktop, web browser and mobile devices. Start standalone and scale up to include web-based access for all.
Cost Management
Full control of resources and costs including labour, parts, schedule of rates and miscellaneous items.
Business Intelligence
Business intelligence mechanisms provide the analysis required to pinpoint successful and problematic areas. Asset tracking and invoicing.
Reporting & Dashboards
See the Full Picture at a Glance
FastTrack's dynamic dashboards highlight trends, escalation behaviour and performance data — with clickable charts for drill-down detail.
Ready to get started?
Contact our team to arrange a free demonstration or discuss your requirements.